Refund Policy
We take pride in the quality and condition of our pinball machines and related products. We understand that sometimes, things don’t go as planned. That’s why we offer a comprehensive refund policy to ensure your satisfaction.
Eligibility for a Refund:
- Returns within 30 Days: Products must be returned within 30 days of delivery to be eligible for a refund.
- Condition of the Product: Returned items must be in the same condition that you received them, undamaged and with all original parts and accessories.
- Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
Refund Process:
- Contact Us: To initiate a return, please contact our customer service team. Provide your order number, the reason for the return, and if the product is in its original condition.
- Return Authorization: Once your return is approved, you will receive a return authorization number and instructions for sending back the product.
- Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets our return condition requirements.
- Refund Approval: If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exceptions / Non-Returnable Items: Certain types of items cannot be returned, such as custom-made products and items sold as “final sale.” Please get in touch if you have questions or concerns about your specific item.
Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us immediately so we can evaluate the issue and make it right.
Shipping Costs: Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information: For more information about our refund policy, or to initiate a return, please contact our customer support team at sales@pinballmachineforsale.com.